Records & Receivables Management Corporation

Whether completing projects solely on its own or working within the framework of other ECMC Group companies, RRMC draws on its relationship with an established parent company to offer customers superior document management services. The following projects were completed by the imaging and document management departments within ECMC before RRMC became a separate company.

REWARDS
The following rewards were realized within each of the projects described below:

Improved customer service by instantly delivering account information via the electronic workflow process to the service representative

Increased process efficiency, staff performance and satisfaction

Reduced operating costs by more evenly distributing incoming workload

Reduced file maintenance by providing an easily accessible repository of images

THE PROJECT
Develop and implement a document conversion plan to image thousands of paper bankruptcy documents and design an electronic workflow process to handle the converted documents.

THE CLIENT
U.S. Department of Education / Bankruptcy Division

THE SOLUTION

Imaging and storage of 248,000 existing paper documents from project inception, 11/99 thru 8/02
Development of electronic workflow processes
Ongoing imaging and storage of 5,500 paper documents per month

THE PROJECT
Assist the U.S. Department of Education in its modernization initiatives by developing and implementing document management policies and procedures and by imaging millions of paper files through our document conversion services.
THE CLIENT
Accenture / U.S Department of Education / Federal Student Aid

THE SOLUTION

Imaging and storage of 3.5 million paper documents
Training FSA staff to use the imaging system
Ongoing development of the electronic records management system
Increased process efficiency, staff performance and satisfaction

THE PROJECT
Develop and implement a document conversion plan to process accounts transferred from 17 agencies to the Educational Credit Management Corporation.
THE CLIENT
Educational Credit Management Corporation

THE SOLUTION

Development of electronic workflow processes
Imaging and storage of 15 million existing paper documents from 06/96 thru 8/02
Ongoing imaging and storage of 175,000 paper documents per month